Terms of service

GENERAL INFORMATION

These terms and conditions set out the basis on which you can use our website and place orders for items. By ordering goods, you are deemed to have accepted and understood these terms.

The supplier of goods featured is a registered company (Registered Number: 16321353).

You can contact us using the details stated below (Mon – Fri, 9am–5pm):

Address: Unit 25, Mount Street, Bradford, BD4 8TA

RETURNS & CANCELLATIONS

Under Consumer Regulations, you have the right to cancel your order no later than 14 days after the day you receive the goods or service.

If you wish to return an item due to personal preference:

  • A collection fee will be deducted from your total refund amount.
  • Collection fees vary depending on the item size/weight and your postcode.
  • For more details, please refer to the Returns page.

If your item arrives damaged, it will be replaced free of charge or collected for a full refund (*applies only within the 14-day cancellation period).

For full details of your rights under Consumer Protection Regulations, contact your local Citizens Advice Bureau or a solicitor.

DELIVERY CHARGES & INFORMATION

All delivery charges and timings will be confirmed at checkout. Charges may vary depending on product size, weight, and postcode.

If you have any questions before purchasing, contact our customer service team on 07958687330. During peak seasons, delivery times may be affected.

WARRANTY

Most products come with a 1-year warranty, unless stated otherwise. Warranty queries will be answered at the time of purchase.

Please refer to Returns & Cancellations if you wish to return an item within the warranty period due to a manufacturing fault.

USAGE OF PRODUCT

All products are sold for domestic use only. If you intend to use any product in a business or public setting, please contact us first. Commercial use may void the warranty.

LEAD TIMES

All goods are made to order. Estimated lead times are provided where possible at the point of sale.

COLOUR REPRODUCTION

Due to limitations of screen color settings, the actual product color may vary. If an exact color match is needed, please contact our customer service team on 07958687330

COMPLAINTS

If you have a complaint, please write to:

Customer Services Department
25 Mount Street
Bradford
West Yorkshire
BD4 8TA

We aim to respond to all complaints within 7 working days of receipt.

BEFORE YOU ORDER YOUR FURNITURE

Check all dimensions of the product before ordering to ensure it fits your space. Also consider access routes to the intended room to avoid delivery issues.

MATTRESSES

Please keep the protective wrapping on mattresses until you are sure you want to keep them. For hygiene reasons, unwrapped mattresses cannot be returned unless they are faulty upon arrival. This does not affect your legal rights.

LANGUAGE

All information and communication will be provided in English only throughout your transaction.

LAW

Your agreement is governed by English law, and the applicable laws are those of England and Wales.